Returns: in the Biopapa online shop, goods are exchanged or returned after prior agreement on the conditions for returning the goods.
If a food item is damaged or not of the right quality and you wish to return or exchange it, or if not all or not all of the items ordered have been delivered, please contact us no later than 72 hours after the delivery by emailing us at. by email [email protected] or by phone +370 686 15177. Be sure to include a photo of the faulty product. We are responsible for the quality of our products, and we will transfer the money for the returned goods to the bank account from which you paid for your purchases within 3 to 5 working days from the date of return. The following quality goods will not be exchanged or refunded: – packaged goods that have been unpacked after delivery; – goods that are unsuitable for return for health or hygiene reasons. Quality goods that are returned or exchanged must be in good condition and must not be damaged, have lost their merchantable appearance (labels not removed or damaged, protective film not torn off, etc.), be in good condition for consumption and not have been used. If the goods are damaged, faulty or not properly packed, we have the right not to accept the goods, not to replace them and not to refund the money paid for the goods. You can submit a request/complaint about a product or service purchased from our online shop by emailing. p. [email protected], tel. (8 5) 262 67 51, online at www.vvtat.lt, or by filling in the application form on the EGS platform.
